Level 3 Customer Service

UPDATED 20151112 13:21:20

The Level 3 Diploma in Customer Service (QCF) is for learners who work in, or who want to work in customer service roles such as. Customer Service Supervisor, Customer Relationship Manager, Customer Service Team leader, Client Services Officer , Events Coordinator The qualification gives you the opportunity to: ● develop and demonstrate technical and wider sector-related knowledge to underpin competence in the job roles stated above. This includes the principles, and techniques for organising and delivering customer service, building and maintaining relationships with customers and an understanding of the legislation and regulations that governs the industry ● develop and demonstrate a range of technical skills and behaviours that supports competence in the job roles stated above. This includes resolving customer problems and complaints, communicating with customers, delivering non-routine customer service and supporting improvements in customer service ● develop their own personal growth and engagement in learning through the development of personal, learning and thinking skills (PLTS) ● have existing skills recognised ● achieve a nationally-recognised Level 3 qualification. Those who achieve the Level 3 Diploma in Customer Service (QCF) can progress to the Level 4 NVQ Diploma in Customer Service (QCF). Alternatively, you could choose to progress to management qualifications at Level 3. Achieving this qualification also gives learners the opportunity to progress to job roles that require a more complex set of skills and responsibility including leading and managing, for example, Service Delivery Manager, Client Services Manager or Customer Operations Manager.

Course information

Name: Level 3 Customer Service Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: Assessment Assessment of competencies will take place in the workplace and use a variety of assessment methods to meet the individuals needs Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20131216 03:08:35 Updated 20151112 13:21:20

Entry requirements

None

Provider

NORTH WEST COMMUNITY SERVICES TRAINING LTD
training@nwcs.ltd.uk
0151 521 5888
http://www.nwcstraining.co.uk

Address

NORTH WEST COMMUNITY SERVICES LTD
CHARNOCK ROAD Town: LIVERPOOL