Who is it for? At Level 3, you are able to respond to customer issues at a strategic level, suggesting improvements to customer service strategy and helping in their implementation. You may also have significant responsibility for delivering internal and external customer service in your team or organisation. What is the structure? You must achieve 42 credits of which 12 come from two mandatory units and a further 30 from the optional selection. The mandatory units are: - Demonstrate understanding of customer service - Demonstrate understanding of the rules that impact on improvements in customer service Where will it take me? This qualification can help you get ahead in almost any industry, as good customer service skills are essential for many jobs. Those looking to start a customer-service focused career may want to take this qualification as part of an Apprenticeship. The Apprenticeship in Customer Service helps you build your skills while you gain valuable work experience. After completing the Level 3 NVQ, you could go on to do the Level 4 NVQ.
Name: Level 3 NVQ Diploma in Customer Service Qualification title: NVQ Diploma in Customer Service (QCF) Qualification type: Assessment Your assessor will test your knowledge by setting you a variety of tasks and they will also visit you at work to carry out and record observations of your practice. Awarding City & Guilds of London Institute Created 20131216 12:51:56 Updated 20131216 12:52:45
Access to a computer with internet. Equipment required Access to a computer with internet.
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Title: NVQ Diploma in Customer Service (QCF) Qualification: NVQ Diploma in Customer Service (QCF) Classification: Business, Administration and Law