Advanced Apprenticeship in Customer Service

UPDATED 20161223 09:41:15

Advanced Apprenticeship in Customer Service. This Apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications. However, most customer service apprentices work in retail, financial services, call centres, hospitality, or sport and recreation. Good customer service is key to the success of any business or organisation. It's one of those useful skills that's found all over the place and covers all the extras that make a customer's experience better. As a customer service apprentice, you'll probably work at the front end of an employer's business activities and regularly assist customers. Duties will vary between sectors, but in most cases you'll be making sure that customers are dealt with in a positive, reliable and pleasant way - whether that's by offering advice, answering questions or handling complaints. To properly assist customers, you'll need clear and up-to-date knowledge of your organisation's products and services. You'll also need to be able to communicate with all sorts of people. Completing this Apprenticeship is a way of providing evidence of skills that will serve you well in virtually any industry - so it's a very good way to move forward, even if you're still undecided about your future career.

Course information

Name: Advanced Apprenticeship in Customer Service Qualification title: NVQ Diploma in Customer Service (QCF) Qualification type: Assessment Regular assessments and observations carried out by Assessor as well as reviews by Apprenticeship Co-ordinator Awarding Education Development International plc Created 20131125 10:52:32 Updated 20161223 09:41:15

Entry requirements

n/a Equipment required n/a

Provider

KETTERING BOROUGH TRAINING
Further Education
kbt@kettering.gov.uk
01536 535900
http://www.kettering.gov.uk/kbt

Address

5 Horsemarket Town: Kettering County:Northamptonshire