Pera Training’s Contact Centre Apprenticeship programme will improve your employees’ skills in dealing with your customers. Apprentices will develop the skills to deliver improved customer service by building customer relationships through: better communication, using systems and technology in the contact centre, selling products or services, handling objections and resolving service problems. At the same time, your employee will develop their inter-personal skills and learn about self-development.
Name: Contact Centre Apprenticeship Qualification title: Certificate in Contact Centre Operations (skills) Qualification type: Assessment work based assessment Awarding - Created 20131112 04:49:35 Updated 20141104 09:38:10
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PERA TRAINING LIMITED
dawn.cross@peratraining.com
01664 501501
http://www.peratraining.com
Pera Business Park
Nottingham Road
Town:
Melton Mowbray
County:Leicester