Intermediate Apprenticeship in Customer Service

UPDATED 20150325 13:32:56

This apprenticeship teaches you the skills to provide exemplary customer service on a daily basis. These skills can be transferred to many job roles across the sport and recreation sector. It’s one of those useful skills that’s found all over the place and covers all the extras that make a customer’s experience better. As a customer service apprentice, you’ll probably work at the front end of an employer’s business activities and regularly assist customers. Duties will vary between sectors, but in most cases you’ll be making sure that customers are dealt with in a positive, reliable and pleasant way – whether that’s by offering advice, answering questions or handling complaints. Completing this apprenticeship is a way of providing evidence of skills that will serve you well in virtually any industry – so it’s a very good way to move forward, even if you’re still undecided about your future career. Qualifications gained during this apprenticeship include: Intermediate NVQ qualification: •Level 2 NVQ Certificate in Customer Services (QCF) Technical Certificate: • Level 2 Certificate in Customer Service (QCF) Functional Skills: • Level 1 – Literacy • Level 1 – Numeracy The types of jobs associated with this apprenticeship programme are: Customer Service Assistant Customer Service Administrator Progression opportunities after completing this apprenticeship: Advanced Apprenticeship NVQ Business Administration Leisure Recreation Assistant

Course information

Name: Intermediate Apprenticeship in Customer Service Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment Continuous assessment Awarding Active International Qualifications Created 20131017 03:30:31 Updated 20150325 13:32:56

Entry requirements

None

Provider

INSTITUTE OF SWIMMING LIMITED
Apprenticeships@swimming.org
01509640466
http://www.swimming.org/ios/

Address

INSTITUTE OF SWIMMING LIMITED
3 OAKWOOD DRIVE Town: LOUGHBOROUGH County:LEICESTERSHIRE