Customer Service Advanced Apprenticeship

UPDATED 20160204 15:53:48

The Customer Service Advanced Apprenticeship consists of the following qualifications:- • NVQ Level 3 Diploma in Customer Service • Level 2 Functional Skills in Maths and English* *Please note, Functional Skills are not required if candidates already have Grades A-C in Maths and English at GCSE level (or recognised equivalent qualifications) within the past 5 years. As part of this qualification you will also be required to research and complete a mandatory workbook covering Employee Rights & Responsibilities. You will be monitored and assessed on your Personal Learning and Thinking Skills (PLTS) throughout your Apprenticeship programme to ensure you are developing and gaining from the programme.

Course information

Name: Customer Service Advanced Apprenticeship Qualification title: Diploma in Customer Service (QCF) Qualification type: Assessment All training, observation and assessment is carried out in the workplace so there is no need for day release on the programme. Awarding BIIAB Created 20131003 02:01:03 Updated 20160204 15:53:48

Entry requirements

None

Provider

ECLIPSE TRAINING LIMITED
n/a

Address

5 The Stables
Knuston Home Farm Town: Knuston County:Northants

Learning aims

Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law

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