The Customer Service Intermediate Apprenticeship consists of the following qualifications:- • NVQ Level 2 Diploma in Customer Service • Level 1 Functional Skills in Maths and English* *Please note, Functional Skills are not required if candidates already have Grades A-C in Maths and English at GCSE level (or recognised equivalent qualifications) within the past 5 years. As part of this qualification you will also be required to research and complete a mandatory workbook covering Employee Rights & Responsibilities. You will be monitored and assessed on your Personal Learning and Thinking Skills (PLTS) throughout your Apprenticeship programme to ensure you are developing and gaining from the programme.
Name: Customer Service Intermediate Apprenticeship Qualification title: Diploma in Customer Service (QCF) Qualification type: Assessment All training, observation and assessment is carried out in the workplace so there is no need for day release. Awarding BIIAB Created 20131003 01:55:29 Updated 20160204 15:55:29
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ECLIPSE TRAINING LIMITED
n/a
5 The Stables
Knuston Home Farm
Town:
Knuston
County:Northants
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law