The Customer Service qualification is suitable for all types of work roles. Whatever your working role you are generally delivering some kind of customer service. You could be working in retail, an office or a hairdressers. The skills that you learn through customer service are invaluable. City and Guilds Level 2 Diploma in Customer Service You will learn how to handle situations and understand what is required for your particular industry. Customers always expect good service. Some areas you will cover are : Understanding the rules and regulations for delivering the service to customers How to maintain a positive and customer friendly attitude Recognise queries, requests and problems and deal with them accordingly and in a timely manner Communicate effectively with all types of customers and adapt your behaviour as necessary
Name: Intermediate Level Apprenticeship in Customer Service Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment You will have an Assessor to help and support you. You will submit work for your programme. This may be via our e-application, online learning and in workshops where you will be learning the knowledge for your qualification. You will be observed in your workplace by your Assessor. Awarding City & Guilds of London Institute Created 20130911 03:32:12 Updated 20170131 11:25:33
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JACE Training and Assessment Centre
info@jace-training.co.uk
020 8773 8146
http://www.jace-training.co.uk
Jancett House
16 Stanley Park Road
Town:
WALLINGTON
County:Surrey
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law