Level 3 Customer Service comprises of a number of mandatory and optional units. To achieve the full qualification learners must complete a minimum of 42 credits: Mandatory Units: Demonstrate understanding of customer service Demonstrate understanding of the rules that impact on improvements in customer service Apprenticeship Programme Additional Elements Required OCR Certificate in Customer Service (Competence element) OCR Certificate in Customer Service Knowledge (Technical knowledge element) Functional Skills – Maths, English, ICT (if applicable) Level 1 or 2 Employee Rights and Responsibilities Personal Learning Thinking Skills (PLTS)
Name: Advanced Apprenticeship in Customer Service L3 Qualification title: - Qualification type: Apprenticeship Assessment Awarding - Created 20130911 10:47:57 Updated 20160302 16:52:49
None
LONDON LEARNING CONSORTIUM
h.armstrong@londonlc.org.uk
020 8774 4040
http://www.londonlc.org.uk/contact/
Christopher Wren Yard, 119 High Street Town: Croydon County:Surrey