"The NVQ in Customer Service is your chance to learn new skills and gain a valuable qualification at the same time. You'll be able to choose what to learn, depending on the skills you already have and the ones you need to learn to do your job more effectively. From there, you can cover everything from creating the right first impression to using 'active listening' techniques to help you work out what your customers really want. You can even cover topics on how to keep accurate customer service records and how to deal with dissatisfied customers. "
Name: NVQ Certificate in Customer Service (QCF) Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment "As you do your learning, you'll collect a portfolio of work that shows you have the skills and knowledge that you need. " Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20130904 09:34:58 Updated 20130904 09:34:58
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Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law