The aim of the intermediate apprenticeship in Customer Service is to enable you to understand how customer service delivery and legislation affects customer expectations. This qualification is designed for those who have, or will have, frequent direct contact with customers as part of their job role. You will: - Have the opportunity to develop your knowledge and understanding of customer service - Gain an understanding of what customer service means - Know how to satisfy customers - Know how customer service delivery contributes to an organisation’s reputation. - Gain you an appreciation of the rules which affect customer service delivery, such as legislation and internal organisational procedures
Name: Intermediate Apprenticeship Customer Service Level 2 Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Assessment is through a portfolio of evidence which can be gathered through: Observation by your tutor; Questioning, either verbal or written; Witness testimonies; Professional discussion with your tutor; Personal Statements/Reflective accounts. There are technical certificate and functional skills online tests within this Apprenticeship programme Awarding Active International Qualifications Created 20130810 03:09:33 Updated 20160822 16:30:31
There are no specific equipment requirements for this programme. You will be given a course file to use and access to an online e-portfolio. Equipment required There are no specific equipment requirements for this programme. You will be given a course file to use and access to an online e-portfolio.
THE SKILLS PARTNERSHIP LIMITED
info@tsplearn.co.uk
011899844638
http://www.tsplearn.co.uk
Howarth Lodge, 9 Reading Road
Pangbourne
Town:
Reading
County:Berkshire
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law