This Apprenticeship teaches you the skills to provide excellent customer service and can be applied to hundreds of job roles across many different sectors from government departments to telecommunications. Good customer service is key to the success of any business or organisation. It's one of those useful skills that's found all over the place and covers all the extras that make a customer's experience better and makes them want to return to the organisation for future business. As a customer service apprentice you will probably work at the front end of an employer's business activities and regularly assist customers. Duties will vary between sectors but in most cases you will be making sure that customers are dealt with in a positive, reliable and pleasant way - whether that's by offering advice, answering questions or handling complaints. To properly assist customers you will need clear and up-to-date knowledge of your organisation's products and services. You will also need to be able to communicate with a wide range of people. Completing this apprenticeship is a way of providing evidence of skills that will serve you well in virtually any industry - so it is a very good way to move forward even if you are still undecided about your future career.
Name: Customer Service Intermediate Apprenticeship Qualification title: Customer Service Intermediate Apprenticeship Qualification type: Assessment In this Apprenticeship your will complete a number of qualifications each of which has different assessment methods: OCR Diploma in Customer Level 2 - assessed via a portfolio of evidence generated from the workplace OCR Functional Skills Maths - examination OCR Functional Skills English - 1 exam for reading, 1 exam for writing and an oral assessment for Speaking and Listening Awarding OCR Created 20130730 03:10:43 Updated 20150820 10:35:25
No specific equipment requirements Equipment required No specific equipment requirements
MIDLANDS TRAINING AND DEVELOPMENT LIMITED
info@ntcl.co.uk
024 7638 6074
http://www.ntcl.co.uk
16 Orchard Street Town: NUNEATON County:Warwickshire