While it is vital to bring in new customers to grow the business, it is also important to keep these customers coming back, which is only possible through the application of exceptional customer service. The City & Guilds Customer Service qualification at level 2 is a highly flexible course designed to minimise the disruption to day to day activities, whilst maximising the benefits to the individual and the organisation. The course can be offered at a time and place to suit the needs of both the employee and their employer, with the course being tailored to fit the needs of both the learner and the business through the selection of appropriate optional units. The qualification would consist of the NVQ, Technical Certificate and Functional Skills in Maths and English.
Name: NVQ Certificate in Customer Service Level 2 Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment Candidates will be visited each month by their assessor. This is flexible to the needs of the learner. Methods of assessment are questions and answers, online tests, dictaphone recordings, personal statements, observations, professional discussions, witness testimonies, product and photographic evidence. Awarding City & Guilds of London Institute Created 20130710 02:59:35 Updated 20140612 10:59:02
No equipment required Equipment required No equipment required
TEAM WEARSIDE LIMITED
info@teamwearside.co.uk
0191 514 2799
http://www.team-wearside.co.uk/
TEAM WEARSIDE LTD
30 NORFOLK STREET
Town:
SUNDERLAND
Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law