This qualification is suitable for a wide range of learners aged 16+ who would like to develop their knowledge of main Customer Service principles. This qualification also provides the knowledge aspect of the Advanced Apprenticeship in Customer Service. It is particularly relevant for anyone who deals with customers – either internal or external to their organisation – as a major part of their job role. As well as people in retail organisations, this will include many service industries and public sector organisations. This qualification is delivered by a YTP consortium member.
Name: Level 3 Certificate in Principles of Customer Service Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment There is ongoing assessments and periodic testing where needed. These maybe written, verbal or through assessor observation and witness statements. This will all go towards a portfolio for final assessment at the end of the course. Awarding Oxford Cambridge & RSA Examinations Created 20130702 04:14:19 Updated 20160930 10:16:24
None
Yorkshire Training Partnership LTD
info@ytp.org.uk
01709 871872
http://www.ytp.org.uk
Silicon House
Farfield Park
Town:
Manvers, Rotherham
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law