Level 2 Front of House Reception Intermediate Apprenticeship

UPDATED 20130603 03:55:55

This course consists of the following: Level 2 Front of House Reception NVQ Keyskills/Functional Skills Technical Certificate Employment Rights Responsibilities (ERR) Personal Learning Thinking Skills (PLTS) Mandatory Units: Maintain a safe, hygienic secure working environment Work effectively as part of a hospitality team Give customers a positive impression of self your organisation Optional Units (A): Deal with communications as part of the reception function Deal with arrival of customers Deal with bookings Prepare customers accounts deal with departures Provide tourism services to customers Optional Units (B): Produce documents in a business environment Use office equipment Communicate in a business environment Handle mail book external services Provide reception services Store retrieve information Resolve customer service problems Promote additional services or products to customers Deal with customers across a language divide Maintain customer service through effective handover Maintain deal with payments To achieve the full qualification students must attain a minimum of 37 credits in total. This comprises of: All of the mandatory units (11 credits) A minimum of 3 credits from section A The remaining credits from either section A or B Units to be discussed with assessor and selected for the appropriate job role and training purpose

Course information

Name: Level 2 Front of House Reception Intermediate Apprenticeship Qualification title: - Qualification type: Assessment Awarding - Created 20130603 03:55:55 Updated 20130603 03:55:55

Entry requirements

None

Provider

NEW COLLEGE NOTTINGHAM
Further Education
enquiries@ncn.ac.uk
0115 9 100 100
http://www.ncn.ac.uk/

Address

Adams Building
Stoney Street, The Lace Market, Town: NOTTINGHAM County:Nottinghamshire