This course consists of the following: Mandatory Units - Customer Service Foundations: Demonstrate understanding of customer service Demonstrate understanding of the rules that impact on improvements in customer service Optional Units - Impression Image: Communicate effectively with customers Give customers a positive impression of yourself your organisation Promote additional services or products to customers Process information about customers Live up to the customer service promise Make customer service personal Go the extra mile in customer service Deal with customers face to face Deal with incoming telephone calls from customers Make telephone calls to customers Deal with customers in writing or electronically Use customer service as a competitive tool Organise the promotion of additional services or products to customers Build a customer service knowledge set Champion customer service Make customer service environmentally friendly sustainable Optional Units - Delivery: Deliver reliable customer service Deliver customer service on your customer's premises Recognise diversity when delivering customer service Deal with customers across a language divide Use questioning techniques when delivering customer service Deal with customers using bespoke software Maintain customer service through effective handover Deliver customer service using service partnerships Organise the delivery of reliable customer service Improve the customer relationship Maintain develop a healthy safe customer service environment Plan, organise control customer service operations <span style="font-family: arial, sans-serif
Name: Level 3 Customer Service in Catering & Hospitality NVQ Qualification title: - Qualification type: Assessment Awarding - Created 20130603 03:55:55 Updated 20130603 03:55:55
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NEW COLLEGE NOTTINGHAM
Further Education
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