This qualification is suitable for a wide range of learners aged 16 or over who would like to develop their knowledge of main Customer Service principles. This qualification also provides the knowledge aspect of the Intermediate Level Apprenticeship in Customer Service. It is particularly relevant for anyone who deals with customers – either internal or external to their organisation and as a major part of their job role. As well as people in retail organisations, this will include many service industries
Name: Customer Service Level 2 Qualification title: Certificate in Customer Service (QCF) Qualification type: Assessment The assessment method is through ongoing observations, written assignments which will be used to build a portfolio for a final assessment. Awarding City & Guilds of London Institute Created 20130522 03:20:35 Updated 20160926 11:53:47
None
Yorkshire Training Partnership LTD
info@ytp.org.uk
01709 871872
http://www.ytp.org.uk
Silicon House
Farfield Park
Town:
Manvers, Rotherham
Title: Certificate in Customer Service (QCF) Qualification: Certificate in Customer Service (QCF) Classification: Business, Administration and Law