This course is suitable for those working in a supervisory customer service role or with responsibility for customer relationship management who need to be able to communicate effectively with customers.
Name: Advanced Apprenticeship in Customer Service Level 3 Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Assessment is through a portfolio of evidence which can be gathered through: Observation by your tutor; Questioning, either verbal or written; Witness testimonies; Professional discussion with your tutor; Personal Statements/Reflective accounts. There are technical certificate and functional skills online tests within this Apprenticeship programme Awarding Active International Qualifications Created 20130508 04:51:55 Updated 20160822 16:32:51
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THE SKILLS PARTNERSHIP LIMITED
info@tsplearn.co.uk
011899844638
http://www.tsplearn.co.uk
Howarth Lodge, 9 Reading Road
Pangbourne
Town:
Reading
County:Berkshire
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law