The programme covers many issues,including the legislation,polices and procedures followed in providing customer care,learning from feedback and promoting products and services
Name: Certificate in Customer Service Knowledge (QCF) Qualification title: Certificate in Customer Service Knowledge (QCF) Qualification type: Assessment This flexible learning course allows learners to study in their own time. Learners will be assessed on two units which can be submitted online or sent to Learning Curve's freepost address. Feedback will be provided by their tutor in the same format the learner has submitted their work. Learners can correspond with their tutors throughout their course for any guidance. Awarding NCFE Created 20130306 04:13:56 Updated 20131219 10:00:57
On induction all learners are provided with the paperwork they need to complete their qualification Equipment required On induction all learners are provided with the paperwork they need to complete their qualification
LEARNING CURVE (JAA) LIMITED
daniel.dowson@learningcurvegroup.co.uk
01388 777 129
http://www.learningcurvegroup.co.uk
LEARNING CURVE
INNOVATION HOUSE LONGFIELD ROAD
Town:
BISHOP AUCKLAND
County:DURHAM
Title: Certificate in Customer Service Knowledge (QCF) Qualification: Certificate in Customer Service Knowledge (QCF) Classification: Business, Administration and Law