These qualifications are designed for learners working in customer service roles, for example Bank/building society customer adviser, Contact center operator, Customer service adviser (Post Office), Customer service assistant/manager, Hotel receptionist, Local government customer services officer, Medical receptionist. These are work-based qualifications which will help learners to develop their work skills and allow them to progress in their employment.
Name: Customer Service Intermediate Apprenticeship Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment You are able to do your portfolio either Paper-based or using our Online e-portfolio system, you will be visited by a Learning Consultant each month were you will be assigned work also you will complete different Assessment Methods such as; Discussions, Direct Observations, Witness Testimonies etc. The Learning Consultant will conduct the session on a 1-2-1 basis, additional support is provided by our own Functional Skills tutor. Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20130131 09:46:25 Updated 20140319 12:09:02
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EDEN TRAINING SOLUTIONS LIMITED
info@eden-ts.com
01709 889868
http://www.eden-ts.com
Unit 4a, Fields End Business Park
Thurnscoe
Town:
Rotherham,
Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law