Designed for those individuals who are looking for a career in customer service, as well as those established within the industry but wishing to update their knowledge, understanding and skills. Subject areas include effective communication, positive delivery attitude, dealing with face to face as well as telephone customers, promoting additional sales and services.
Name: Customer Service Level 2 Apprenticeship Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment Work based assessment which will include observation, discussion and oral answers to knowledge based questions and evidence gathering. Awarding Scottish Qualifications Authority Created 20130115 10:24:39 Updated 20140603 03:05:17
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Asset Training & Consultancy Ltd
apprenticeships@assettraining.co.uk
0151 9336393
http://www.assettraining.co.uk
1st Floor, St Hugh's, Stanley Precinct
Trinity Road
Town:
Bootle
County:Merseyside
Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law