At level 2, the City & Guilds NVQ Certificate in Customer Service aims to build on or recognise good practice in customer service in any industry or to support their technical expertise in any job role, acknowledging the importance of effective communication and service delivery. Anyone dealing with internal or external customers will benefit from gaining knowledge, understanding and experience of dealing with routine and more difficult customers, confident in their use of language and of the processes designed to make their role effective. Candidates will have the opportunity to improve their own skills and to support others within their team or organisation in the development of excellent customer service.
Name: NVQ Certificate in Customer Service (QCF) Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment One of our highly qualified Assessors will come and visit you in your worplace at least every three weeks. They will assess your competency against criteria set by the awarding body, using a variety of methods including observation, question and answer sessions, written statements, witness testimony and work products. Awarding City & Guilds of London Institute Created 20121221 11:47:26 Updated 20151005 07:47:44
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Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law