Advanced Apprenticeship in Customer Service including BTec Diploma Level 3 in Customer Service and Functional Skills at Level 2 in Maths and English. The Customer Service Advanced Apprenticeship is suitable for a wide variety of roles within industries as diverse as Retail, Financial Services and Security to Hospitality, Leisure and Contact Centres. It has been developed for anyone who deals with customers, whether face-to-face, over the phone or by correspondence. Job titles for those for whom this qualification is relevant include: Customer Service Advisor, Contact Centre Operator, Receptionist, Retail Assistant, Ticket Inspector and Waiter.
Name: Advanced Apprenticeship in Customer Service Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Work based and testing Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20121218 12:28:09 Updated 20170130 16:21:16
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TQ Workforce Development Ltd
donna.macmanus@tqtraining.co.uk
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Title: BTEC Diploma in Customer Service (QCF) Qualification: BTEC Diploma in Customer Service (QCF) Classification: Business, Administration and Law