The aim if this QCF Level 2 Customer Service qualification is to contribute to the skills and overall performance of the customer service industry’s workforce. It provides an insight into the principles and processes involved in the delivery of customer service. It enables learners to improve their skills within a job role, or provides preparation for the next step in a career. It is suitable both for learners whose job is primarily customer service and whose for whom customer service is a supplementary role. The qualifications are made up of a number of units, from which a selection is made to suit each individual’s job role. The programme gives recognition of candidates skills, knowledge and understanding. It allows candidates to gain a qualification in the workplace that relates to their job area and promotes good working practice.
Name: Intermediate Customer Service Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Assessment methods include observations, guided discussions and witness testimonies conducted in the work place. Awarding iCan Qualifications Limited Created 20121019 11:10:39 Updated 20160623 11:16:22
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Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law