Customer Service Level 4

UPDATED 20150702 09:56:06

This Apprenticeship reviews your customer service skills and seeks to build on existing experience which can be applied to wherever you work. You may be employed within local Government or telecommunications. Good customer service is key to the success of any business or organisation. It is one of those useful skills that is found all over the place and covers all the extras that make a customer’s experience better. As a customer service apprentice, you will probably work at the front end of an employer’s business activities and regularly assist customers. Duties will vary between sectors, but in most cases you’ll be making sure that customers are dealt with in a positive, reliable and pleasant way. To properly assist customers, you will need clear and up-to-date knowledge of your organisation’s products and services. You will also need to be able to communicate with all sorts of people. Completing this Apprenticeship is a way of providing evidence of skills that will serve you well within your job role.

Course information

Name: Customer Service Level 4 Qualification title: NVQ Diploma in Customer Service (QCF) Qualification type: Assessment Your knowledge and skills will be assessed against the performance standards. Your assessor will guide you through the programme and help you to gather evidence and develop your skills to prove your competency within your job role. From time to time you may need to visit either a college or test centre to complete the theory and other specialist training elements of your apprenticeship programme. Awarding Oxford Cambridge & RSA Examinations Created 20121003 05:06:09 Updated 20150702 09:56:06

Entry requirements

No formal entry requirements. However, you will need to be employed and have reasonable experience within customer service. Equipment required No formal entry requirements. However, you will need to be employed and have reasonable experience within customer service.

Provider

THE TRAINING & RECRUITMENT PARTNERSHIP LIMITED
info@trpltd.co.uk
020 8640 6662
http://www.trpltd.co.uk

Address

Worsfold House
CHURCH ROAD Town: Mitcham County:Surrey