Advance Apprenticeship: This Apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from Government to telecommunications. However, most customer service apprentices work in retail, financial services, call centres, hospitality, or sport and recreation. Good customer service is key to the success of any business or organisation. It is one of those useful skills that is found all over the place and covers all the extras that make a customer’s experience better. As a customer service apprentice, you will probably work at the front end of an employer’s business activities and regularly assist customers. Duties will vary between sectors, but in most cases you will be making sure that customers are dealt with in a positive, reliable and pleasant way. To properly assist customers, you will need clear and up-to-date knowledge of your organisation’s products and services. You will also need to be able to communicate with all sorts of people. Completing this Apprenticeship is a way of providing evidence of skills that will serve you well in virtually any industry
Name: Customer Service Level 3 Qualification title: NVQ Diploma in Customer Service (QCF) Qualification type: Assessment Your knowledge and skills will be assessed against a set of performance standards. These standards are called learning outcomes. Your assessor will guide you through the programme and help you to gather evidence and develop your skills to assist you to prove your competency within your job role. From time to time you may need to visit either a college or test centre to complete the theory and other specialist training elements of your apprenticeship programme. Awarding Education Development International plc Created 20121003 12:06:40 Updated 20130416 12:27:26
No formal requirements, however, an initial interview with the course assessor will determine your suitabliity to study at this level. Equipment required No formal requirements, however, an initial interview with the course assessor will determine your suitabliity to study at this level.
THE TRAINING & RECRUITMENT PARTNERSHIP LIMITED
info@trpltd.co.uk
020 8640 6662
http://www.trpltd.co.uk
Worsfold House
CHURCH ROAD
Town:
Mitcham
County:Surrey
Title: NVQ Diploma in Customer Service (QCF) Qualification: NVQ Diploma in Customer Service (QCF) Classification: Business, Administration and Law