Suitable for individuals who are undertaking a career in a customer facing role or for those who want recognition of their skills and experience. This qualification gives the foundation to future progression in a range of different roles, which involve customer contact. Candidate led and very flexible delivery
Name: Level 3 Advanced Customer Service Apprenticeship Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: Assessment The Apprenticeship framework is comprised of the following elements: BTEC Level 3 Diploma in Customer Service (QCF) A combined qualification, which incorporates competence and knowledge Assessed through portfolio evidence in the workplace. Functional Skills English Level 2 Maths Level 2 ICT Level 2 Assessed through external test Employee Rights and Responsibilities Personal Learning and Thinking Skills (PLTS) Day release may be required for training Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20120917 08:53:25 Updated 20141112 01:12:13
None
Chamber Training (Humber) Ltd
info@chambertraining.com
01482 611896
http://www.chambertraining.com
Hull & Humber Chamber of Commerce
34-38 Beverley Road
Town:
HULL
County:Yorkshire And Humberside
Title: BTEC Diploma in Customer Service (QCF) Qualification: BTEC Diploma in Customer Service (QCF) Classification: Business, Administration and Law