This course is designed for those who are interested in working in the customer services field. This course looks at how to provide good customer service in a variety of work settings. There is an exam at the end of the course which leads to a City and Guilds Level 1 Certificate in Customer Service.
Name: Level 1 Award in Customer Service Qualification title: Award in Customer Service (QCF) Qualification type: Assessment There is a written exam that is 65 minutes long. It is mostly short answer but also includes writing an email, phone message, and drafting an in-store notice. Awarding City & Guilds of London Institute Created 20120614 04:47:12 Updated 20160519 13:52:48
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MEDWAY ADULT EDUCATION
enquiries@medway.gov.uk
01634 338400
http://www.medway.gov.uk/learning
Medway Adult Education
Rochester Community Hub, Eastgate
Town:
Rochester
County:Kent
Title: Award in Customer Service (QCF) Qualification: Award in Customer Service (QCF) Classification: Business, Administration and Law