Providing a variety of progression routes, this qualification is aimed at those keen to develop their understanding of customer service through to those who set and implement the customer service strategy for an organisation. Level 3 learners will focus on developing their understanding of how customer service delivery affects customer expectations and how the customer service process can be improved through customer feedback and effective teamwork.
Name: NVQ Diploma in Customer Service (QCF) - L3 Qualification title: Diploma in Customer Service (QCF) Qualification type: NVQ and relevant components Assessment If you are following an Apprenticeship programme, you will be assessed in the workplace by a qualified Training Officer. Awarding City & Guilds of London Institute Created 20120404 02:21:12 Updated 20170102 06:38:49
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North Lancs Training Group
info@nltg.co.uk
01254 397119
http://www.nltg.co.uk
Bradshawgate House
1 Oak Street
Town:
ACCRINGTON
County:Lancashire
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law