Intermediate Apprenticeship in Customer Service at Level 2

UPDATED 20141201 04:24:30

An Intermediate Apprenticeship in Customer Service is for anyone already working in the motor industry (ideally behind the reception desk) and wants to demonstrate their competence and knowledge abilities in the field of customer service. The purpose and aim of this qualification is to provide practising customer service professionals with the opportunity to review their approach to customer service (what they do and how they do it), with the aim of raising their customer service performance for the future. There is a Level 3 Customer Service qualification available to progress onto once you have completed the Level 2.

Course information

Name: Intermediate Apprenticeship in Customer Service at Level 2 Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment Assessments, on-line tests, observations and portfolio building. Awarding The Institute of the Motor Industry Created 20111206 04:14:08 Updated 20141201 04:24:30

Entry requirements

None Equipment required None

Provider

LANCASTER TRAINING SERVICES LTD
enquiries@lantrain.co.uk
01524 858326
http://www.lantrain.co.uk

Address

The Training Centre
5 Penrod Way, Heysham Town: MORECAMBE County:LANCASHIRE