As a customer service apprentice, you’ll probably work at the front end of an employer’s business activities and regularly assist customers. Duties will vary between sectors, but in most cases you’ll be making sure that customers are dealt with in a positive, reliable and pleasant way – whether that’s by offering advice, answering questions or handling complaints. To properly assist customers, you’ll need clear and up-to-date knowledge of your organisation’s products and services. You’ll also need to be able to communicate with all sorts of people. You will undertake the NVQ Certificate in Customer Service at Level 2 in addition to the Technical Certificate in Customer Service also at Level 2' You will also undertake functional skills qualifications in Mathematics, English and ICT to Level 1. Depending on previous qualifications you may be exempt from all or some of these.
Name: Intermediate Apprenticeship in Customer Service. Qualification title: Intermediate Apprenticeship Customer Service Qualification type: Apprenticeship Assessment Awarding EDI Created 20111205 11:11:03 Updated 20131120 10:33:35
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