Apprenticeship in Customer Service

UPDATED 20140609 12:15:36

Good customer service is essential in today’s competitive market place and so being able to manage customers’ expectations is a valuable and desirable skill. Those people who have the opportunity to influence what happens with external or internal customers are able to develop their skills with these Apprenticeships.

Course information

Name: Apprenticeship in Customer Service Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment The qualification is made up of three parts: The QCF which is assessed through a variety of methods – observation, witness testimonies, product evidence, discussions to name but a few. The remaining two elements, Functional Skills and Technical Certificate are a mixture of portfolio building to demonstrate knowledge and understanding and online assessment administered under exam conditions. Awarding Education Development International plc Created 20110812 02:43:10 Updated 20140609 12:15:36

Entry requirements

A lever arch file, 50 punched plastic pockets and 5 dividers. Equipment required A lever arch file, 50 punched plastic pockets and 5 dividers.

Provider

Weir Training Limited
sarah@weirtraining.co.uk
01932 567626
http://www.weirtraining.co.uk

Address

Alpha 319, Building K Ground Floor
Chobham Business Centre Town: Chertsey Road County:Chobham, Surrey

Learning aims

Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law

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