Good customer service is essential in today’s competitive market place and so being able to manage customers’ expectations is a valuable and desirable skill. Those people who have the opportunity to influence what happens with external or internal customers are able to develop their skills with these Apprenticeships.
Name: Apprenticeship in Customer Service Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment The qualification is made up of three parts: The QCF which is assessed through a variety of methods – observation, witness testimonies, product evidence, discussions to name but a few. The remaining two elements, Functional Skills and Technical Certificate are a mixture of portfolio building to demonstrate knowledge and understanding and online assessment administered under exam conditions. Awarding Education Development International plc Created 20110812 02:43:10 Updated 20140609 12:15:36
A lever arch file, 50 punched plastic pockets and 5 dividers. Equipment required A lever arch file, 50 punched plastic pockets and 5 dividers.
Weir Training Limited
sarah@weirtraining.co.uk
01932 567626
http://www.weirtraining.co.uk
Alpha 319, Building K Ground Floor
Chobham Business Centre
Town:
Chertsey Road
County:Chobham, Surrey
Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law