The Apprenticeship in Customer Service is recruited externally through Doncaster Council's job site. The Apprenticeship allows learners to gain experience and also gain a qualification in Customer Service at Level 2. Learners are placed within a team in Doncaster Council. Doncaster Council's Accreditted Learning Team tries to ensure learners are placed as close to their homes as possible. Following on from initial interview we hold a vacancy matching session which can allow learners to pick a first, second and third preference as to which department they would like to be placed looking at what it avaliable at that time. This is discussed throughout the intial assessment and interview processes. Apprentices complete the full framework of qualifications required to complete their Apprenticeship. This includes qualfications in Maths, English and ICT aswell as a Technical Certficate exam of underpinning knowledge that supports the qualification.
Name: Apprenticeship in Customer Service Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment To complete this qualification you will receive one to one support from your own allocated assessor within Doncaster Council’s Accredited Learning Centre. The qualification is completed using an on-line E-portfolio system (for those who do not have access to a PC, it would be a paper based portfolio). Your assessments may vary from electronic to face to face but will take place every 4-6 weeks. Awarding Oxford Cambridge & RSA Examinations Created 20110708 09:47:37 Updated 20161123 09:43:38
All equipment in relation to completing this qualification is provided through Doncaster Council's Accredited Learning Centre and the learner’s base of employment. Equipment required All equipment in relation to completing this qualification is provided through Doncaster Council's Accredited Learning Centre and the learner’s base of employment.
DONCASTER METROPOLITAN BOROUGH COUNCIL
lesley.keeling@doncaster.gov.uk
01302 737625
http://www.doncaster.gov.uk
Floor 4, Civic Office
Waterdale
Town:
Doncaster
County:South Yorkshire
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law