This course may be delivered as a stand-alone NVQ or as part of an Apprenticeship programme. During the course candidates will cover areas such as communicating with customers, following the rules to deliver customer service, maintaining a positive image, communicating effectively, dealing with customers face to face and in writing etc. This qualification responds to the employer need for high levels of customer service skills, and is primarily aimed at individuals whose job role is dedicated to customer service as an occupation. Typical job roles include Customer Service Advisers and Customer Support etc. The programme is delivered via a series of work based visits and assessments.
Name: Certificate in Customer Service NVQ Level 2 (Apprenticeship) Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment Candidates will be assessed by portfolio evidence generated by a range of work based activities and online projects. Awarding Oxford Cambridge & RSA Examinations Created 20110602 08:23:18 Updated 20160630 11:25:17
Non applicable Equipment required Non applicable
ACCESS TRAINING LIMITED
vgreen@accesstraining.org
0191 4904652
http://www.accesstraining.org
Gateshead Skills Academy
Team Valley
Town:
GATESHEAD
County:NORTH EAST ENGLAND
Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law