A recognised professional customer service qualification. With its flexible choice of units this suite of Customer Service awards ensures you will understand the importance of a professional customer service approach and will take on more responsibility for the service that needs to be provided. You will be able to rise to the challenge of change and have the confidence to think for yourself and come up with new ideas.
Name: Advanced Apprenticeship in Customer Service Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Assessment and assignments. NVQ - 10% Observation 35% Assessment Knowledge 55% Transferable Skills - 75% online tests, 25% assessment ERR - 100% Assessment Awarding City & Guilds of London Institute Created 20110421 09:50:11 Updated 20161221 11:47:53
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LOCOMOTIVATION LTD
beverleykeane@locomotivation.co.uk
01202 567204
http://www.locomotivation.co.uk
Old Bank (The)
40 - 42 The High Street
Town:
POOLE
County:SOUTH WEST ENGLAND
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law