To achieve a level 2 certificate in Customer Services, you are required to achieve a minimum of 28 credits by completing the 2 mandatory units (8 credits) and then choosing optional units to the minimum value of 20 credits. The optional units can be chosen to reflect your job description. This qualification is normally completed within 6 months It provides an up-to-date qualification that is in line with industry needs and presents an opportunity for individuals to progress within their present role, and future roles and is designed to enhance the skills, knowledge and experience of those people working in a service delivery role in a wide variety of organisations.
Name: NVQ Certificate in Customer Service Level 2 Qualification title: Certificate in Customer Service (QCF) Qualification type: Assessment Assignment and Continuous Assessment and Workbooks Awarding EMTA Awards Ltd Created 20110324 12:36:08 Updated 20160418 08:36:58
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Title: Certificate in Customer Service (QCF) Qualification: Certificate in Customer Service (QCF) Classification: Business, Administration and Law