The NVQ Certificate in Customer Service is for those working in roles such as Customer Service Representative, Beauty Therapist, Care Assistant, Contact Centre Operator, Post Office Worker or in any customer contact capacity. The qualification themes covers all key customer focused areas and provides flexible unit choices to meet a wide variety of job roles.
Name: NVQ Certificate in Customer Service Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment We provide off-the-job training tailored to the programme themes which supports the under-pinning knowledge. Assessment is via a range of methods such as observations, written questions, set assignments, witness testimonies and Professional Discussion. Awarding City & Guilds of London Institute Created 20110127 07:17:35 Updated 20140507 05:13:41
Paper or Electronic Portfolio Equipment required Paper or Electronic Portfolio
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Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law