The Level 2 are hybrid qualifications, made up of competence and knowledge units. These qualifications can be delivered on their own or as part of the Customer Service Apprenticeships. The Level 4 NVQ Diploma is competence based. They were developed in collaboration with Skills CFA (The Council for Administration) using the recently updated NOS (National Occupational Standards) written in conjunction with employers. Get recognition for your ability to create a great customer-service experience with the level 2-4 Customer Service qualifications. Having great customer service skills can help you move up in your career, no matter what area you're working in. These qualifications include levels for those at any stage of career development - from those who are just starting out to those responsible for an organisation's overall customer-service strategy. The level 2-4 Diplomas in Customer Service form part of the level 2-4 Customer Service Apprenticeships. The Customer Service qualifications are ideal for those who take pride in having to deal with people. You might be entering or re-entering employment, or working in a customer service delivery role in any industry. Level 2 Diploma in Customer Services On completion of this qualification candidates may progress into employment or to the following City & Guilds qualifications: Level 3 Diploma in Customer Service. Customer Service Apprenticeship. Qualifications in other work related areas (for examples Contact Centres, Sales, Social Media, Team leading, Administration, retail and other technical sectors).
Name: Diploma in Customer Service Level 2 Qualification title: Diploma in Customer Service (QCF) Qualification type: NVQ and relevant components Assessment Portfolio and test based assessment, Functional Skills in Maths, English and ICT, Products, Expert witness, Witness testimony, Candidate reports (feedback), Reflective accounts, Professional discussion, Case studies, Audio / video recordings Awarding City & Guilds of London Institute Created 20101222 11:45:19 Updated 20161020 11:20:33
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Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law