This course is designed to enable learners to develop the skills required to effectively meet the needs of a range of customers. Areas such as verbal and written communication, matching products and services to customer requirements, problem solving, dealing with complaints and using customer feedback to bring about improvements in service delivery are covered. Course content includes; giving a good first impression, delivering reliable customer service, customer relationships, resolving customer service problems, supporting customer service improvements and processing customer service information. Learners are required to build a portfolio of evidence, showing how competence has been demonstrated in the workplace.
Name: Intermediate and Advanced Apprenticeship in Customer Service Qualification title: Levels 2 and 3 Diploma in Customer Service Qualification type: Apprenticeship Assessment Assessment is through producing an on-line portfolio of evidence gained through a range of on and off the job activities and observations Awarding City & Guilds of London Institute Created 20101206 01:04:22 Updated 20160802 15:33:57
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LIFESKILLS
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Acorn House, Great Oaks
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County:Essex