Intermediate Apprenticeship Level 2 in Contact Centre Operations

UPDATED 20160705 09:27:41

These qualifications are designed to provide: a framework of education and training for those in the contact centre industry with a responsibility to provide customer care and support through call handling activities opportunities for call handlers in the contact centre industry to achieve a nationally recognised vocationally specific qualification opportunities for full-time learners to gain a nationally recognised vocationally specific qualification to enter employment in the contact centre sector or progress to further vocational qualifications the knowledge, understanding and skills learners need to provide effective contact centre customer relations opportunities for learners to focus on the development of functional skills opportunities for learners to develop a range of skills and techniques, personal qualities and attitudes essential for successful performance in working life.

Course information

Name: Intermediate Apprenticeship Level 2 in Contact Centre Operations Qualification title: NVQ Certificate in Contact Centre Operations (QCF) Qualification type: Assessment On the job training and assessment. Off the job training also available. Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20101118 10:07:56 Updated 20160705 09:27:41

Entry requirements

None Equipment required None

Provider

Prostart Training
info@prostartuk.co.uk
0115 9468182
http://www.prostartuk.co.uk

Address

28 High Street
Long Eaton Town: Nottingham County:Nottinghamshire