According to the National Apprenticeship Service, 96% of companies that employ apprentices have reported a benefit to their business. Apprenticeships are designed around employers’ needs and lead to nationally recognised qualifications for the Apprentice. This Apprenticeship is for learners who work in, or who want to work in customer service in roles such as Customer Service Advisor, Customer Service Operator, Call Centre Advisor, Help Desk Operative and Service Agent. It gives learners the opportunity to:- ● Develop and demonstrate technical and wider sector related knowledge to underpin competence in the job roles stated above Technical knowledge includes the principles and practices of delivering customer service and understanding the different types of customers, their needs, wants and expectations. Wider sector related knowledge includes equality and diversity, organisational structure and environment, and legislation and regulations that govern the industry ● Develop and demonstrate a range of technical skills and behaviours that supports competence in the job roles stated above. This includes communicating with customers using appropriate communication channels, resolving customer problemsand complaints,building relationships with customers, promoting additional products and/or services and the ability to improve own learning and performance ● Develop their own personal growth and engagement in learning through the development of personal, learning and thinking skills (PLTS) ● Have existing skills recognised ● Achieve a nationally recognised Level 2 qualification
Name: Intermediate Apprenticeship Level 2 In Customer Service Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment On the job training and assessment. Off the job training also available. Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20101109 04:09:55 Updated 20161115 08:19:42
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Prostart Training
info@prostartuk.co.uk
0115 9468182
http://www.prostartuk.co.uk
28 High Street
Long Eaton
Town:
Nottingham
County:Nottinghamshire
Title: BTEC Diploma in Customer Service (QCF) Qualification: BTEC Diploma in Customer Service (QCF) Classification: Business, Administration and Law