You must be employed in a full-time Customer Service position. Your personal Training Advisor will visit you at least once a month in your workplace or you can choose to complete this on-line via e-portfolio. At Level 3, you are able to respond to customer issues at a strategic level, suggesting improvements to customer service strategy and helping in their implementation. You complete two core units:- Demonstrate understanding of customer service and Demonstrate understanding of the rules that impact on improvements in customer service. You also take 30 credits worth of optional units for example:- Champion customer service; Make customer service personal; Plan, organise and control customer service operations; Deliver seamless customer service with a team; Process customer service complaints; Handle referred customer complaints; Develop a customer service strategy for a part of an organisation and Manage a customer service award programme. There is also a Technical Certificate Examination and Functional Skills in Maths and English at Level 2 to complete (but you may have exemptions).
Name: Customer Service Level 3 Advanced Apprenticeship Qualification title: NVQ Diploma in Customer Service (QCF) Qualification type: Assessment Qualifications in Customer Service are assessed by looking at evidence of the learner's work. This can include Observation; Written Questions and Answers; Professional Discussion; Witness Testimony; Product Evidence and IT Assignments. Awarding City & Guilds of London Institute Created 20101108 03:57:07 Updated 20160504 15:14:52
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START TRAINING LIMITED
info@starttraining.co.uk
0161 728 2438
http://www.starttraining.co.uk
Wesley House
Wesley Street
Town:
Swinton, Manchester
County:GREATER MANCHESTER
Title: NVQ Diploma in Customer Service (QCF) Qualification: NVQ Diploma in Customer Service (QCF) Classification: Business, Administration and Law