To achieve this qualification you must be employed in a full-time Customer Service position. Throughout the qualification you will gain extensive experience to improve your customer service and understand the importance of maintaining a positive and customer friendly attitude at all times. Gaining excellent skills will enable you to manage your customers’ expectations and understand the importance of problem solving on behalf of your customers. Acquiring all these skills will enhance your career opportunities to enable you to lead and manage teams to improve the overall customer service and understand how this can impact on a business.
Name: Customer Service Level 2 Apprenticeship Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment Assignments; questions and answers; professional discussions and case studies and continuous assessments . Awarding City & Guilds of London Institute Created 20101108 03:51:16 Updated 20160804 15:56:49
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Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law