Intermediate Apprenticeship in Customer Service, which includes: - NVQ Level 2 Certificate in Customer Service - Technical Certificate – Level 2 Certificate in Customer Service - Functional Skills Maths Level 1 - Functional Skills English Level 1 - Employment Rights and Responsibilities Units: The apprenticeship is made up of mandatory units which cover the essential skills required for working in a customer service environment, such as communication and the principles of effective customer service. There are then a variety of optional units to choose from which focus on the specific tasks you carry out within your role which could include: - Impression and Image - Delivery of effective customer service - Handling customer service problems - Developing and improving customer service For an Intermediate apprentice these skills could involve communicating with customers, building relationships with customers, resolving problems, promoting products and/or services, using appropriate communication channels, keeping records, gathering customer feedback and working in a team.
Name: Customer Service Qualification title: Diploma in Customer Service (QCF) Qualification type: NVQ and relevant components Assessment There are various assessment methods available that can be tailored to suit your needs, such as; • Observation • Examination of case history • Productive evidence • Witness Testimony • Questioning All teaching, learning and assessments for the qualification will take place in the workplace. There is no requirement to attend college. Awarding ProQual Created 20101027 04:10:06 Updated 20160822 09:32:37
Equipment will be supplied. Equipment required Equipment will be supplied.
JOINT LEARNING PARTNERSHIP LTD
holly.tonge@jointlearning.co.uk
1704562696
http://www.jointlearning.co.uk
"The Old Bank", 82 Waterloo Road
Hillside
Town:
Southport
County:Merseyside
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law