The Level 3 programme runs for up to 15 months. As above you will work with your employer and attend Milltech on a fortnightly day release basis. You will also complete Functional Skills in English and Maths at Level 2. ICT is not part of the Customer Service Framework. There are 2 mandatory units in the NVQ Level which cover: * Understand customer service to improve service delivery * Know the rules to follow when developing customer service Plus, 6 optional units to choose from 4 themes (the themes are listed below) * Theme: Impression and image * Theme: Delivery * Theme: Handling Problems * Theme: Development and improvement All jobs require a number of key skills to ensure it is done well: * English Level 2 * Maths Level 2 Technical Certificate This is used to test your knowledge and understanding of the industry you work in.
Name: Apprenticeship in Customer Service at Level 3 Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Continuous. Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20100902 11:19:36 Updated 20160208 14:13:17
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MILLTECH
info@milltech-ltd.co.uk
0191 5100414
http://www.milltechtraining.co.uk
Victoria House
Toward Road
Town:
Sunderland
County:Tyne & Wear
Title: BTEC Diploma in Customer Service (QCF) Qualification: BTEC Diploma in Customer Service (QCF) Classification: Business, Administration and Law