Customer Service Advanced Apprenticeship

UPDATED 20160419 10:49:26

At this level, you are able to respond to customer issues at a strategic level, suggesting improvements to customer service strategy and helping in their implementation. You may also have significant responsibility for delivering internal and external customer service in your team or organisation. At level 3 learners will also focus on developing their understanding of how customer service delivery and legislation affects customer expectations and how the customer service process can be developed and improved through customer feedback, promotion of products and services and effective teamwork. This apprenticeship trains you to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors. Most customer service apprentices work in retail, financial services, call centres, hospitality, or sport and recreation. Training opportunities As a customer service apprentice, you’ll need clear and up-to-date knowledge of your organisation’s products and services and be able to communicate with all sorts of people. Duties will vary between sectors, but in most cases you’ll be making sure that customers are dealt with in a positive, reliable and pleasant way – whether that’s by offering advice, answering questions or handling complaints.

Course information

Name: Customer Service Advanced Apprenticeship Qualification title: NVQ Diploma in Customer Service (QCF) Qualification type: Assessment Assessment in workplace, assignments, professional discussions, witness testimonies and Q&A. Awarding City & Guilds of London Institute Created 20100801 02:02:47 Updated 20160419 10:49:26

Entry requirements

none Equipment required none

Provider

ALDER TRAINING LIMITED
info@aldertraining.co.uk
0151 259 0264
http://www.aldertraining.co.uk

Address

Alder House
Central Drive Town: LIVERPOOL County:Merseyside