Diploma in Hospitality Supervisions and Leadership Level 3

UPDATED 20150723 09:08:52

The City and Guilds Hospitality Supervision level 3 qualifications are aimed at first line managers or supervisors within the hospitality sector. This course aims to train and assess managers using a broad spectrum of subjects or units, which are key to the development of a first line manager. It covers the skills of managing a team, developing positive working relationships, managing and developing yourself. It also covers skills of managing resources and health and safety management. It allows managers to choose specialist optional units, which are aimed at developing the manager’s own knowledge within their chosen specialist area. For example: food and drink, kitchen, housekeeping etc.

Course information

Name: Diploma in Hospitality Supervisions and Leadership Level 3 Qualification title: NVQ Diploma in Hospitality Supervision and Leadership (QCF) Qualification type: Assessment Units 8 units to be completed in total. Mandatory • Supervise the work of staff • Establish and develop positive working relationships in hospitality • Contribute to the control of resources • Maintain the health, hygiene, safety and security of the working environment • Manage yourself Optional Units Group A Learners must achieve a minimum of one of the following units:- • Maintain food production operations • Supervise a function • Maintain the food service • Maintain the drinks service • Maintain the housekeeping service • Maintain the reception service • Maintain the reservations and booking service Optional Units Group B Learners may complete up to two of the following units:- • Contribute to promoting hospitality services and products • Contribute to the development and introduction of recipes and menus • Maintain the off-site food delivery service • Maintain the cellar and drink storage operations • Maintain the external areas • Maintain the wine cellar and dispense counter • Maintain the vending service • Maintain the linen service • Monitor and solve customer service problems • Work with others to improve customer service • Contribute to the selection of personnel for activities • Contribute to the development of teams and individuals • Enter and find data using a computer • Control practices for handling payments • Contribute to the development of the wine list Awarding City & Guilds of London Institute Created 20100730 04:39:24 Updated 20150723 09:08:52

Entry requirements

None

Provider

STRAIGHT A TRAINING LIMITED
info@straighta.co.uk
01276 469020
http://www.straighta.co.uk

Address

Suite 2.14, Building Three
Riverside Way, Watchmoor Park Town: Camberley County:Surrey