NVQ Diploma in Front of House Reception

UPDATED 20150723 13:09:10

The City and Guilds Level 2 Diploma in Front of House Reception qualification aims to assess and train staff with front office responsibilities within the workplace. It aims to cover the areas of safety and security, dealing with communications, dealing with the arrival and departure of customers and dealing with customer service issues. The subject areas or units covered will enable staff to be competent in dealing with the administration involved within front office work and also competent in dealing with customers to workplace standards.

Course information

Name: NVQ Diploma in Front of House Reception Qualification title: NVQ Diploma in Front of House Reception (QCF) Qualification type: Assessment To achieve the full qualification, learners must attain a minimum of 37 credits in total. This comprises of: - All of the mandatory units (11 credits) - A minimum of 3 credits from Section A - The remaining 23 credits from either Section A or B Mandatory Units 101 - Maintain a safe, hygienic and secure working environment 104 - Work effectively as part of a hospitality team 201 - Give customers a positive impression of self and your organisation (ICS) Section A Optional Units 251 - Deal with communications as part of the reception function 252 - Deal with arrival of customers 253 - Deal with bookings 254 - Prepare customer accounts and deal with departures 263 - Provide tourism information services to customers Section B Optional Units 255 - Produce documents in a business environment (CfA) 256 - Use office equipment (CfA) 257 - Communicate in a business environment (CfA) 260 - Handle mail and book external services 258 - Provide reception services (CfA) 259 - Store and retrieve information (CfA) 261 - Resolve customer service problems (ICS) 273 - Promote additional services or products to customers (ICS) 274 - Deal with customers across a language divide (ICS) 275 - Maintain customer service through effective handover (ICS) 205 - Maintain and deal with payments 666 - Employments rights and responsibilities in the hospitality, leisure, travel and tourism sector Awarding City & Guilds of London Institute Created 20100730 03:30:36 Updated 20150723 13:09:10

Entry requirements

n/a Equipment required n/a

Provider

STRAIGHT A TRAINING LIMITED
info@straighta.co.uk
01276 469020
http://www.straighta.co.uk

Address

Suite 2.14, Building Three
Riverside Way, Watchmoor Park Town: Camberley County:Surrey