Get recognition for your ability to create a great customer-service experience with the NVQ Certificate or Diploma in Customer Service. These qualifications include levels for those at any stage of career development - from those who are just starting out to those responsible for an organisation's overall customer-service strategy. At Level 3, you are able to respond to customer issues at a strategic level, suggesting improvements to customer service strategy and helping in their implementation. Assessment and delivery will be undertaken in the workplace, tailored to the needs of both the employer and the learner including practical demonstrations of competence to build a portfolio of evidence. Topics such as: Prepare yourself to deliver good customer service Provide customer service within the rules Impression and Image Handling Problems Delivery Development and improvement make these qualifications interesting and relevant to today’s workplace. You will have a choice of options that enable this qualification to fit to your role at work. Competence is assessed by the development of a portfolio. Evidence can be generated using work-based documentation, observations, questionnaires and witness testimonies. Delivery and assessment will take place at the learner’s place of work. Units include those such as Demonstrate Understanding of Customer Service, Demonstrate Understanding of the Rules that impact on Customer Service.
Name: Customer Service Level 3 Qualification title: NVQ Diploma in Customer Service (QCF) Qualification type: Assessment Your achievement can be shown through a variety of methods. You could: -produce a portfolio of evidence – paper or electronic - take a paper based assignment or an onscreen test - use expert witnesses from your own organisation - use a combination of the above Awarding City & Guilds of London Institute Created 20100729 03:18:06 Updated 20140204 12:20:44
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Title: NVQ Diploma in Customer Service (QCF) Qualification: NVQ Diploma in Customer Service (QCF) Classification: Business, Administration and Law