Get recognition for your ability to create a great customer-service experience with the NVQ Certificate or Diploma in Customer Service. These qualifications include levels for those at any stage of career development - from those who are just starting out to those responsible for an organisation's overall customer-service strategy. Level 2 will suit you if you have some experience in customer service and are able to handle more difficult customers. You are looking to improve your own skills and become more involved in making improvements to your team's level of customer service. Assessment and delivery will be undertaken in the workplace, tailored to the needs of both the employer and the learner including practical demonstrations of competence to build a portfolio of evidence. Topics such as: Prepare yourself to deliver good customer service Provide customer service within the rules Impression and Image Handling Problems Delivery Development and improvement make these qualifications interesting and relevant to today’s workplace. You will have a choice of options that enable this qualification to fit to your role at work. Competence is assessed by the development of a portfolio. Evidence can be generated using work-based documentation, observations, questionnaires and witness testimonies. Delivery and assessment will take place at the learner’s place of work. Progression Learners who achieve the Level 2 Certificate in Customer Service can progress on the Level 3 Certificate and the NVQ level 3 in Customer Service (both part of the Advanced Apprenticeship for Customer Service). In addition, learners may also progress onto a supervisory role.
Name: Customer Service Level 2 Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment Your achievement can be shown through a variety of methods. You could: -produce a portfolio of evidence – paper or electronic - take a paper based assignment or an onscreen test - use expert witnesses from your own organisation - use a combination of the above Competence is assessed by the development of a portfolio. Evidence can be generated using work-based documentation, observations, questionnaires and witness testimonies. Delivery and assessment will take place at the learner’s place of work. Awarding City & Guilds of London Institute Created 20100729 03:16:05 Updated 20140204 12:21:49
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Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law